Return
RETURN CONDITIONS
If the ordered product did not suit you, you can exchange/return it within 14 calendar days from the date of receipt of the order. The product must be returned:
- In perfect condition/unworn
- Have original/unremoved labels
- Packed in original packaging (or other neat and safe packaging)
If the product you ordered did not suit you and you want to return it to us, be sure to fill out the return form. Click here: RETURN FORM.
Once you have filled out the form, we will immediately receive an automatic notification in our system. You do not need to wait for additional confirmation from us. Send your order using one of the shipping methods below.
If your order was delivered via an OMNIVA parcel machine, you should have received an SMS message containing not only the order pickup code, but also the return code. Enter the return code in the same parcel machine and place the package in the opened box.
If your package was delivered by OMNIVA courier, you will find a return label inside your order. Stick it on the package, scan it at the OMNIVA parcel machine, and place it in the opened box.
If your item was delivered with UPS to one of the European countries, the USA or Canada - you (the buyer) are responsible for returning the item.
Send the item to us by mail convenient to you (we recommend sending it by registered mail with a receipt proving the shipment of the item). As soon as we receive your shipment, we will issue a refund.
Address to which the shipment should be sent to us:
UAB Tebesa, Atella
Neris kr.16
Kaunas, Lithuania, 48402
+37069928855
To exchange your item for a different color or size, please send us an email at info@atella.lt and include your name, surname, and order number.
- Click the "Start Return" link at the bottom of this section.
- Enter your email address (ignore the purple Shop button).
- Copy the 6-digit login code sent to your email and enter it on the page.
- Select the items you want to return and submit your request.
- No need to wait for approval. You can immediately head to your nearest OMNIVA parcel locker and ship it back using the same OMNIVA return code you received via SMS when you picked up your package.
- 📱 Using a mobile phone? Once logged into your order, tap the three dots icon (...) and select "Return items".
For all other global orders, you will use the pre-printed return shipping label included in your box to send the items back.
- Click the portal link at the bottom of this section to log your return.
- Enter your email address and use the 6-digit code sent to your inbox to log in.
- Select the items you are returning and submit your request.
- Locate the pre-printed shipping label inside your original package, attach it to the outside of your box, and drop it off at the designated carrier.
- 📱 Using a mobile phone? Once logged in, tap the three dots icon (...) next to your order and select "Return items".
- Lost your label? If it is missing from your box, email us at info@atella.lt and we will email you a new one.
Online: The fastest way to secure a new size before it sells out is to place a fresh order online right now, and then return your original item using the appropriate steps above.
In-Person (Kaunas, Lithuania): If you live nearby or are visiting, you can exchange sizes for free at our office. Please email us at info@atella.lt beforehand so we can reserve your item and schedule a time.
A €9 return fee will be deducted from your refund to cover return shipping and handling costs.
Returns from Lithuania, Latvia & Estonia are free when using OMNIVA.
To start a return, please contact us at info@atella.lt and include your order number.
