Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this so that we can show you ads on other websites that are more relevant to your interests, and for other reasons described in our Privacy Policy.
Sharing personal information for targeted advertising based on your interactions across websites may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of such activities. If you wish to exercise this opt-out right, please follow the instructions below.
When you visit our website that has a global privacy management opt-out signal enabled, depending on your location, we will treat this as a request to opt out of activities that may be considered the “selling” or “sharing” of personal information, or other uses that may be considered targeted advertising to the device and browser you used to visit our website.
- Click the "Start Return" link at the bottom of this section.
- Enter your email address (ignore the purple Shop button).
- Copy the 6-digit login code sent to your email and enter it on the page.
- Select the items you want to return and submit your request.
- No need to wait for approval. You can immediately head to your nearest OMNIVA parcel locker and ship it back using the same OMNIVA return code you received via SMS when you picked up your package.
- 📱 Using a mobile phone? Once logged into your order, tap the three dots icon (...) and select "Return items".
For all other global orders, you will use the pre-printed return shipping label included in your box to send the items back.
- Click the portal link at the bottom of this section to log your return.
- Enter your email address and use the 6-digit code sent to your inbox to log in.
- Select the items you are returning and submit your request.
- Locate the pre-printed shipping label inside your original package, attach it to the outside of your box, and drop it off at the designated carrier.
- 📱 Using a mobile phone? Once logged in, tap the three dots icon (...) next to your order and select "Return items".
- Lost your label? If it is missing from your box, email us at info@atella.lt and we will email you a new one.
Online: The fastest way to secure a new size before it sells out is to place a fresh order online right now, and then return your original item using the appropriate steps above.
In-Person (Kaunas, Lithuania): If you live nearby or are visiting, you can exchange sizes for free at our office. Please email us at info@atella.lt beforehand so we can reserve your item and schedule a time.
A €9 return fee will be deducted from your refund to cover return shipping and handling costs.
Returns from Lithuania, Latvia & Estonia are free when using OMNIVA.
To start a return, please contact us at info@atella.lt and include your order number.
