Terms & Conditions

Rules

  1. In our online store you can pay with the following payment methods: STRIPE (credit/debit card); PAYPAL; PAYSERA (e-banking - connect directly to your bank);
  2. We can exchange or accept returns within 14 business days of receipt, only if the product is in perfect condition (never worn, with tags; unstained).
  3. We guarantee the quality of our products and are responsible for product defects. If it so happens that you received a defective product, please write to us at info@atella.lt and our team will be happy to help you. Our team will carefully review your returned product and find the most suitable solution for both parties (repair the product, replace the product or issue a refund).
  4. Due to different operating systems and screen colors, the color of the product may differ slightly from the actual product. In such circumstances, if you wish to return the product, we will be happy to exchange it for another product of the same value.
  5. We can only exchange a product for another product of the same model, color or size. If you want to exchange a product for a different model, you will need to return it and purchase another product.
  6. Your money for returned goods will be refunded to you within 5-7 business days from the date your product reaches us.
  7. Most refunds are processed within 48 hours of your return reaching us. During the holiday season, it may take a little longer depending on our shipping partners.
  8. If you have any questions, please write to us at info@atella.lt, www.atella.lt and we will be happy to help you.

  1. Click the "Start Return" link at the bottom of this section.
  2. Enter your email address (ignore the purple Shop button).
  3. Copy the 6-digit login code sent to your email and enter it on the page.
  4. Select the items you want to return and submit your request.
  5. No need to wait for approval. You can immediately head to your nearest OMNIVA parcel locker and ship it back using the same OMNIVA return code you received via SMS when you picked up your package.
  • 📱 Using a mobile phone? Once logged into your order, tap the three dots icon (...) and select "Return items".

[ START RETURN ]

For all other global orders, you will use the pre-printed return shipping label included in your box to send the items back.

  1. Click the portal link at the bottom of this section to log your return.
  2. Enter your email address and use the 6-digit code sent to your inbox to log in.
  3. Select the items you are returning and submit your request.
  4. Locate the pre-printed shipping label inside your original package, attach it to the outside of your box, and drop it off at the designated carrier.
  • 📱 Using a mobile phone? Once logged in, tap the three dots icon (...) next to your order and select "Return items".
  • Lost your label? If it is missing from your box, email us at info@atella.lt and we will email you a new one.

[START INTERNATIONAL RETURN]

Online: The fastest way to secure a new size before it sells out is to place a fresh order online right now, and then return your original item using the appropriate steps above.

In-Person (Kaunas, Lithuania): If you live nearby or are visiting, you can exchange sizes for free at our office. Please email us at info@atella.lt beforehand so we can reserve your item and schedule a time.

A €9 return fee will be deducted from your refund to cover return shipping and handling costs.

Returns from Lithuania, Latvia & Estonia are free when using OMNIVA.

To start a return, please contact us at info@atella.lt and include your order number.