Shipping & Returns

Our goal is to ship your order within 2 business days of placing your order and receiving payment. Your order will be delivered to the address you provided on your order form.

If you are not satisfied with the product you ordered, you can return it to us within 14 days of receiving your order. The product must be returned in perfect condition/unworn, with tags attached, and in its original packaging.

 

Shipping/return in Lithuania:

  • Free shipping and returns when the shopping cart value is 100€ (OMNIVA parcel machine)
  • When the shopping cart value is less than 100€ – shipping is 3€ (OMNIVA parcel machine)
  • Delivery by OMNIVA courier throughout Lithuania – 5€

Shipping/return in Latvia, Estonia:

  • Free shipping and returns when the shopping cart value is 150€ (OMNIVA parcel machine)
  • Shipping (OMNIVA parcel machine) - 4.5€
  • Delivery by courier – 5.9€

Shipping/returns in other European countries:

  • Shipping to EU countries (5-8 business days) – 12€ (if the order amount is less than 250€)
  • Shipping to EU countries (5-8 business days) - Free (if order value is greater than 250€)

Shipping/return to other countries of the world:

  • Shipping is calculated automatically in the cart.

The buyer is responsible for shipping and paying for the returned item in all countries (except Lithuania, Latvia and Estonia).

Send the item to us at (IMPORTANT: include the order form in the shipment):

UAB Tebesa, Neries kr.16L, 48402 Kaunas, Lithuania, +37069928855

 

How to send an OMNIVA return:

When you receive a parcel at an Omniva parcel terminal, you will also receive an SMS message. The SMS message contains a return code in addition to the pickup code:

  • Select "Return item" on the parcel machine screen and enter the 6-digit return code received via SMS. If the code is correct and still valid, the parcel machine will print a sticker and open one of the boxes, where you can place your shipment.
  • IMPORTANT: If the parcel machine does not print a label, place the package with the original label in the opened box; a new label will be printed by the courier who arrives to collect your item.

The refund code in the SMS message is valid for 14 calendar days. The expiration date is not specified in the message.