Shipping & returns

 

Our goal is to ship your order within 2 days from the moment the payment is made. Your order will be delivered to the address you registered on our website.


 

  • Shipping to Europe with UPS (3-5 business days) – 12EUR (if the cart total is below 200EUR)
  • Shipping to Europe with UPS (3-5 business days) – FREE (if the cart total is over 200EUR)
  • Shipping to Europe with UPS (1-2 business days) – 25EUR

 

  • Shipping to USA and Canada with UPS (3-5 business days) – 25 EUR
  • Shipping to USA and Canada with UPS (3-5 business days) – FREE (if the cart total is below 250EUR)

Buyer is responsible for any return costs & custom fees.


RETURNS

If your order does not satisfy you,  you can choose the Refund option within 14 days from the day you received your order. Product has to reach us in a perfect condition, never worn, with all labels. We recommend using the same packaging or package it nicely and safely in any other packaging.


IF YOU HAVE AN ACCOUNT

– MY ACCOUNT > MY ORDERS > RETURN/EXCHANGE; after you fill the form, please send the package to us right away;

– You must add the purchase sheet (or a copy) inside the package;

 

IF YOU PURCHASED AS A GUEST

– You will find return/exchanges form at the bottom of our online store; after you fill the form, send the package to us;

– You must add the purchase sheet or a copy inside the package;

If you have additional questions, please send us an email to info@atella.lt

 

HOW TO SHIP THE RETURN

Buyer is responsible for any return costs. The package has to be safely closed and shipped to: UAB TEBESA, Neries kr. 16, Kaunas, Lithuania, LT-48402. 

If you are from Lithuania, Latvia and Estonia and received your order with OMNIVA, you should have received a return code in your text together with a pick-up code.

In OMNIVA terminal, choose “Return package” and type 6-digit code. If the code is correct and valid, the terminal will print a returns sticker. Please put the sticker on top of the old one and add it in the box that opens.